In the world of real estate, tenant satisfaction and experience are vital for success. Happy tenants tend to stay longer and, revisit the property and recommend it to others. In order to ensure that the tenant has a pleasant experience at the property efficient communication between the tenants and the owner is necessary. By leveraging technology, property managers can enhance tenant communication and provide a seamless platform for them to communicate their queries and grievances.

Challenges Faced Due to Traditional Communication Methods

Traditional ways of communication between tenants and owners were carried out over phone calls, emails or mostly meeting in person. This leads to delays and sometimes no record of the queries & issues raised. The lack of streamlined communication leads to miscommunication and no response to the messages. 

Without a centralised system to keep track of the communication records it becomes difficult to allocate tasks and check the progress of the same. Sometimes misunderstanding and lack of transparency lead to disputes and unnecessary arguments. 

Streamline Communication Channels

Technology that helps property owners streamline their communication channels within the real estate allows them to enhance tenant-owner communication. Having a centralised system that records all the communication that happens between the tenants and the owners or staff helps the owner respond to them quickly and allocate tasks to the staff members accordingly. 

Here are some of the Modern Property Management Tools that enhance tenant communication:

1. 1.
   Centralised Messaging System

A centralised messaging system allows tenants to communicate with each other and the owner without any hassle. Owners can communicate with the tenants regarding any maintenance issues or new events being hosted using this system. This reduces the chances of the tenants not being informed of any important news on the property.

2. 2.
   Ticket Management 

Collecting maintenance requests from the tenants, responding and allocating tasks to the staff can get tedious if it's done manually without an automated system. Having a portal where the tenants can raise their tickets and which can be informed to the owner immediately by notifications and auto-allocated to the respective staff member. This increases efficiency and prevents the tasks from being delayed.

3. 3.
   Document Storage

Document storage allows the owner to store the contracts, lease policies and important files in a secure environment that allows the owner to access it for the tenant details at any time. If the tenants wish to make use of other facilities in the property, that can be updated in the documents as well. Maintaining records without a system can lead to misplacement of documents and other human errors. 

4. 4.
   Tenant Interaction Portal

Most of the tenants would prefer staying in a space where they feel inclusive and can interact. Community building is an upcoming trend in property management. Property owners focus on not just providing space for tenants to stay but also ensuring that the tenants feel comfortable and share space with like-minded people. Providing a community portal where the tenants can socialise and interact with each other makes them have a greater affinity towards the property. 

How to Implement Modern Property Management Tools Efficiently

Before deploying the system on the property it is necessary to ensure that you do the following steps to provide a seamless experience for your tenants.

• 
  Ensure that you and your team are thoroughly trained on the system. This avoids errors and helps you assist your tenants better. Before providing the services to the tenants the team must understand how it works. 
• 
  Identify what you want to achieve using the system. Do you want to provide a channel through which you want to communicate with your tenants, or do you want to record all your conversations with your tenants or improve overall services? Understand this and utilise the system accordingly.
• 
  Inform the tenants that you will be moving to a centralised system for communication which makes them prepared for it. Educate the tenants on how the system allows the communication flow to be better. 
• 
  Deploy the system on a small scale first and slowly scale it to other operations. This gives you time and allows you to analyse how effectively the system is working on the property. 

Modern property management tools help tenants to communicate with each other and the owner without any barriers. Are you looking for property management software that provides you with tools to enhance tenant communication? Monetize, Manage & Maintain your real estate portfolio withMonkSpaces.Ai, property management software that enables you to grow & manage all your residential rental portfolios while delivering an amazing tenant experience