AI for mall management —
operations, tenant comms, and engagement.
MonkSpaces.Ai deploys a voice and WhatsApp AI that shoppers can interact with to discover stores, promotions, services, and experiences across the mall. One AI layer that answers questions, makes bookings, and improves shopper satisfaction at scale.
Nike is on Level 2, Unit 45.
Would you like me to send you a mall map via WhatsApp?
Trusted by leading mall operators
The AI that shoppers interact with,
every day
A single AI interface for shoppers to get information, make requests, and navigate the mall without friction.
Store Discovery & Information
Answers questions about retail outlets, categories, brands, and timings. Helps shoppers find stores quickly via voice or WhatsApp.
Promotions & Offers
Shares ongoing promotions, discounts, and events. Guides shoppers to relevant offers based on intent.
Services & Reservations
Books valet parking, restaurant reservations, and mall services. Handles movie ticket bookings and experience reservations.
Navigation & Assistance
Provides directions inside the mall. Answers FAQs about facilities, policies, and amenities.
The software layer that powers
the AI experience
The AI experience is grounded in a centralized mall management system that keeps information accurate, updated, and measurable.
Mall Leasing & Retail Management
Manage retail units, brands, categories, and lease details. Maintain store profiles and timings.
Mall Operations & Management
Configure mall services such as valet, housekeeping, and security. Control service availability and rules.
Reporting and Analytics
Track shopper queries and engagement. Measure promotion performance and service usage.
How it works
From setup to live operation.
Go live in days. The AI learns your mall, your tenants, and your services.
Part 1 - Setup
01
Train the AI on your mall
Feed it your tenant directory, store locations, services, events calendar, and operational FAQs. It becomes your mall expert.
02
Configure voice and channels
Set the AI's tone and response rules. It operates as your voice concierge and WhatsApp assistant simultaneously.
03
Connect your operations systems
Links to your ticketing and facility management tools. Maintenance requests flow in and get routed automatically.
Part 2 - Live Operation
Visitor or tenant contacts AI
Via voice call or WhatsApp - any time
AI responds instantly
Store info, directions, offers, services - all answered accurately
Maintenance request
Ticket raised, facility team notified automatically
Status updates sent
Requester kept informed throughout resolution
Complex issue escalated
Flagged to management with full context
See it in action
Real AI. Real conversations.
Mall Assistant
Mall Q&A
Ticket Raising
See how shopping mall operators are using MonkSpaces.Ai
Shopping Mall
Phoenix Mall of Asia
Shopper NPS up 35% — one AI concierge, every visitor, every stage of the visit.
Phoenix Malls
How MonkSpaces.Ai organised Phoenix Malls' operations
Common Questions
Questions mall operators ask
Can one AI system handle both tenant and visitor queries?
Yes. MonkSpaces.Ai deploys role-specific AI agents - one configured for visitor-facing interactions (directions, store hours, events, facilities) and one for tenant-facing operations (maintenance, service requests, coordination). Both run simultaneously from a single deployment.
What happens in an emergency or safety situation?
AI is configured with clear escalation rules for emergency scenarios. Any interaction flagged as an emergency - a medical situation, a security concern, a major maintenance failure - is immediately routed to the right team with the relevant context. The AI does not attempt to handle these autonomously.
Can it handle queries in local or regional languages?
Yes. For malls operating in multilingual markets, the AI handles conversations in multiple languages, matching the language of the visitor or tenant. This is particularly relevant for malls in markets with diverse visitor profiles or anchor tenants from international brands.
How does it work with our existing facility management or helpdesk system?
MonkSpaces.Ai integrates with major facility management and helpdesk platforms. Maintenance tickets raised by AI are pushed directly into your existing system with the correct classification. You do not need to change your ticketing workflow - the AI feeds into it.
More questions? Visit our full FAQ page
One AI handles every tenant and visitor query, 24/7.
No missed queries. No shift gaps. No manual coordination for routine requests. MonkSpaces.Ai runs mall tenant communication and operations so your team focuses on what needs a human.
Book a DemoReal results.
From real customers.
Phoenix Mall of Asia - Bengaluru, India
+35 pts
improvement in tenant NPS
Faster, more consistent responses to tenant queries across all channels
1
AI concierge replacing manual coordination
A single AI handles what previously required a team of people across shifts
Zero
missed queries from visitors or tenants
Every query acknowledged and resolved, day or night
— Dileep Chirayath, AGM - Digital and Technology, Phoenix Mills
"Since the implementation of MonkSpaces.Ai, our operations are 90% paperless now. We have digitized Tickets, Checklists, Gate Passes and Work Permits which saves us a lot of time in conducting routine tasks. The Retailers are able to communicate and get their approvals via the retailer portal itself.
The app is quite userfriendly, and our security guards are able to utilize it well without much challenges.
The MonkSpaces.Ai team is approachable, and are available for any support"
Gaurang Borkar
Floor Manager
See what happens
when AI runs execution.
If your teams are stretched by noise, the problem is not intent. It is execution at scale. Let's fix it today.