Technology has become the best personal assistant for operators to manage their retail spaces in the fast-paced retail industry. Malls are one of the most popular retail spaces; managing a large real estate asset requires a lot of manpower and having the tech to support the mall operator is crucial. A mall management system streamlines operations and fosters growth - from creating interactive experiences to managing staff members. 

Here are some features to look for in the Mall Management System, which help the mall operator increase overall operating efficiency. 

Lease & Tenant Management:

Lease management system: With numerous shops to oversee, managing leases, and tenants & collecting rent becomes tedious. Mall leasing is letting out commercial spaces to businesses to conduct their retail operations. A lease management system assists in handling the complex leasing processes for different tenants’ requirements. 

Tenant management system: A tenant management system helps the mall operator keep track of tenants and their data related to the revenue generated daily. The rent is usually collected either on a fixed or revenue-share basis. Categorising tenants based on their business types and revenue generated facilitates the efficiency and implementation of leasing strategies. It also enables the mall operator to collect tenant details via a web portal which helps in eliminating human error. 

Facility Management:

Facility management includes handling workforce, technology and operations within a mall. A mall management system provides features that help in managing the staff members, housekeeping, CAM and parking facilities. Property management software leverages AI concerning facilities management, in particular, they can install IoTs to track footfall, HVAC systems and other operations within the premises that help the mall management identify patterns, optimise resource utilisation and increase operational efficiency.

Tickets and queries raised by the tenants can be managed effectively using the facility management systems. Timely responses to the queries raised by the tenants and solving their issues do not just make the experience of the tenants better but also of the customers who visit their stores. 

Interactive Maps:

Installing kiosks and portals for customers to navigate the mall enhances their experience. A mall layout can be complex and a new visitor might need assistance to locate a store they want to visit, the food court and other basic amenities like a washroom, fire exit, etc. A mall management software that provides interactive maps helps better the customer experience.

Car Parking Management System:

Vehicle parking management is an important part of mall management. Automating the parking solution can help reduce human errors and costs incurred. It is easier to monitor and control parking fees with an automated solution. Thus it not only leads to optimising the parking space but also helps in profitability. Providing a seamless parking management system enhances the customer experience as well. 

Visitor Management:

A shopping mall has visitors apart from walk-in customers moving in and out like contractors, delivery partners, inventory associates and area managers of the stores. Keeping track of people and the products they bring in and out of the premises is very important. Having an e-log in the system helps manage the visitors and allows the tenants to approve/ reject the visitors coming into the retail space. 

A mall management system helps malls stay competitive by streamlining their operations, leveraging technology and improving the customer experience. With malls being the largest organised centres of the retail sector, moving to efficient mall management software helps them up their game. 

Are you looking for efficient and user-friendly mall management software? If yes, check out MonkSpaces.Ai- Malls, the ultimate mall management platform bringing you an ecosystem of products to digitise and automate your operations and delight retailers, owners and shoppers.