This Privacy Policy describes how Monk Tech Labs Pte Ltd ("we," "us," or "our") collects, uses, and discloses information. This policy applies to our software and artificial intelligence platform, MonkSpaces.Ai (the "Service"), and our corporate website.

Monk Tech Labs Pte Ltd is a company registered in Singapore with its address at 160, Robinson Road, Singapore - 068914.

For any privacy-related inquiries, you may contact us at [email protected].

It is important to understand the roles we play under data protection laws:

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  Data Processor: When our clients (B2B customers) use our Service, they provide us with data about their own business operations, including personal information about their employees, tenants, landlords, vendors, and other third parties ("Customer Data").
  
  In this context, our client is the "Data Controller," as they determine the purposes and means of processing this data.
  
  Monk Tech Labs Pte Ltd acts as the "Data Processor," processing this Customer Data only on the client's behalf and in accordance with their instructions and our contractual agreement.
  
  
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  Data Controller: For information that we collect directly from our clients for the purposes of account management, billing, and direct marketing, Monk Tech Labs Pte Ltd is the "Data Controller."

We process Customer Data solely to provide and maintain the MonkSpaces.Ai Service to our clients.

This data may include, but is not limited to, names, contact details, financial information, and property details related to our clients' business activities. We do not use or disclose this Customer Data for any purpose other than as instructed by our client.

We collect the following types of information for our own business needs:

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  Account & Registration Information: When a client creates an account, we collect information such as the business name, administrator names, user email addresses, phone numbers, and billing information.
  
  
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  Usage Information: We automatically collect information about how users interact with the MonkSpaces.Ai platform, such as IP addresses, login information, browser type, device information, features used, and pages visited. This helps us improve the Service.
  
  
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  Communications: We may keep a record of any communications you have with us, such as through support requests or feedback submissions.

We use the data we collect as a Data Controller for the following purposes:

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  To provide, operate, maintain, and improve the MonkSpaces.Ai Service.
  
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  To manage client accounts, process payments, and send service-related communications.
  
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  To respond to comments, questions, and support requests.
  
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  To monitor and analyze trends and usage to enhance the user experience.
  
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  To ensure the security of our platform and comply with legal obligations.

Furthermore, we may use anonymized and aggregated data derived from the use of the MonkSpaces.Ai platform, including customer data, to analyze trends, improve the Service, and train our proprietary software and artificial intelligence models.

All data used for these purposes is processed in a way that does not identify any individual or client.

Monk Tech Labs Pte Ltd does not sell or rent personal data to third parties. We may share information under the following limited circumstances:

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  With Sub-processors: We may share data with third-party service providers (e.g., cloud hosting services like AWS or Google Cloud) who act as our sub-processors to help us provide the Service. These providers are bound by strict data protection obligations.
  
  
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  For Legal Reasons: We may disclose information if we believe it is required to comply with a law, regulation, legal process, or governmental request.
  
  
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  Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred as part of that transaction.

We implement robust technical and organizational security measures designed to protect the data in our possession from loss, misuse, and unauthorized access.

As a global service, your data may be stored and processed in jurisdictions outside of your home country. We ensure that appropriate safeguards are in place for any international data transfers.

If you are an individual whose data (e.g., a tenant or employee) is being managed within MonkSpaces.Ai by one of our clients, please direct any requests to exercise your data rights (such as access, correction, or deletion) to that client (the Data Controller).

If you have questions about your personal data as a direct client of Monk Tech Labs Pte Ltd, please contact us at [email protected].

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through the Service.