How Aurum Q Parc went from being a manual property management system to completely automated
Aurum Facilities Management is a leading facility management company, overseeing a multi-use property comprising a commercial IT park, residential buildings, and upcoming retail spaces within a 30-acre campus. Located in Mumbai, Aurum believes in creating good experiences for clients who use their facility.
Company
Aurum Q Parc
Location
Mumbai, India
Portfolio
Tech Park
Scale
1.2M Sqft
Challenge 1
Cumbersome amenity booking process for tenants
The primary challenge faced by Aurum Q Parc was managing sport grounds, amphitheaters, executive lounges, gyms spread across its extensive campus. With 24/7 facility operations, there was a gap in communication between tenants and the facility team.
Facility booking module
Our Facility booking module ensured that Aurum Q-Parc's facility management processes were digitized. Tenants could book amenities through the tenant portal/tenant app and teams could approve requests, take payments and communicate all this information seamlessly using just one system.
Bookings per month
1,000+
Challenge 2
No way for Maintenance Ticket Tracking
Creating and following up on maintenance tickets and tracking resolutions manually posed challenges for property managers as well as tenants.
Ticketing platform
Our platform facilitated tenants and operators to create and track tickets. The on-ground team found it very easy to address the ticket and ensure fast resolutions.
Average ticket resolution time
4 hours
Challenge 3
Visitor Management
The existing logbook system posed challenges to customers and made it difficult to address tenant concerns. Aurum Q Parc needed a solution to track the work done and ensure the quality of work done.
Checklist module for visitor management
Our system converted Aurum's operations from manual to digital. Our checklist module provided a solution, enabling the ground team to record their job activities in a more efficient and organized manner. The management team could also get a sense of the work done, time taken, and open requests based on information in the dashboard.
Visitors tracked and logged every month
6,000+
Impact at a glance
1,000+
Bookings per month
4 hours
Avg ticket resolution
6,000+
Visitors tracked monthly
"We were able to deliver a much better tenant experience to employees working at our tech park. They now book our amenities like sports facilities, gym, etc. through the app developed by MonkSpaces.Ai. Our FM team also utilizes the platform for Asset Maintenance, PPMs, etc. It's a great product!"
Swapnil Kale
Assistant General Manager, Aurum Q Parc
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