How Boston Living streamlined visitor check-ins with our visitor management feature
Boston Living, an incubation venture of INCOR Group, is a community-first-led company that specializes in coliving and corporate bookings. It was founded in 2019 to create custom premium living opportunities for working professionals and students. Currently located in Hyderabad with 500+ units, the company has plans to expand its operations in Bangalore and Chennai.
Company
Boston Living
Location
Hyderabad, India
Portfolio
Coliving
Scale
500+ units
Challenge 1
Lack of Visitor Identification
Boston Living had an influx of visitors including guests, domestic help, staff, vendors and delivery personnel and the lack of identification of the visitors entering posed a security risk to the tenants.
Security App for visitor identification
Our Security App provided Identification of the visitor, who they're visiting and the purpose of the visit, which helped ensure a high level of security for its tenants.
Tenants authenticated before entry
100%
Challenge 2
Inability to track visitors in real time
With Over 1,000 monthly visitors entering their properties every month and no systematic monitoring of check-ins/check-outs, it was hard to keep track of visitors who have entered, exited, still on the property.
Real-time visitor tracking module
With our Visitor Management module, the Boston Living staff could monitor in real-time which visitors were still on its campus and who had already left, at any point in time.
Visitors authenticated every month
700+
Challenge 3
No penalty for overstaying
With the manual log-books maintained by Boston Living, it wasn't possible to monitor the timings of every check-in and check-out to penalize the visitors who overstayed.
Overstay monitoring and monetization
With unprecedented visibility into who's using the space, the team were able to identify close to 35 guests who overstayed within the first 30 days of deployment and were able to monetize this by charging a fee to the tenants for this.
Room nights billed per month
200+
Challenge 4
Inefficient Physical Logbooks
Before implementing our systems, Boston Living was maintaining physical log books which was proving very inefficient as a single visitor entry process took as long as 6 minutes, and it took way longer to find records, proving to be an inconvenience to the visitors as well as tenants.
Digital visitor management module
Our visitor management module has decreased the average check-in time from 6 minutes to 1 minute, providing a seamless visitor experience.
Time reduction in check-in process
83%
Challenge 5
Deployment of Human Resources
To maintain physical logbooks for visitor check-in/check-outs 3 security personnel had to be retained just for that single purpose which otherwise could've been deployed for other productive tasks for the business. Additionally, the process was not immune to the risk of human errors.
Automated visitor management system
With our system in place, Boston Living was able to reduce the security personnel from 3 to 2 and redeploy their resources towards other tasks which in turn increased overall productivity. Moreover, The easy user experience and automated records left little to no room for error or uncertainty.
Reduction in cost of security personnel
33%
Impact at a glance
100%
Tenant authentication
700+
Visitors/month
83%
Faster check-in
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