How Grexter Living adopted a mobile-only ecosystem to elevate tenant experience
Overview
Founded in January 2016 by two IIT Madras Alumni – Pratul Gupta and Nikhil Dosi, Grexter Living provides built-to-suit urban studio rooms, which caters primarily to salaried employees, fresh graduates, and techies in the age group of 18-25 years. Today, they have more than 1000 coliving units and 500 co-working units across Bangalore in key areas like Whitefield, Electronic city and HSR layout.
Business Challenges to Our Solutions
Challenge 1
Inconveniences in raising tickets for tenants
Managing a large portfolio of over 6,000 tenants across 1200+ units, Grexter Living needed a system which allowed their on-the-move tenants to report issues and check for updates without having to log in via a desktop.
Solution
We facilitated a mobile-only ecosystem for Grexter Living - with MonkSpaces.Ai tenant app where tenants could conveniently raise tickets, escalate, check for updates, and resolve the same. Grexter Living team could monitor the progress using the MonkSpaces.Ai's business app. With the help of our ticketing feature, Grexter Living has created 50,250 tickets with our system till date.65%
Reduction in average ticket response timeChallenge 2
Delays in redressal due to inefficient coordination
The absence of a systematic ticketing platform made it hard for property managers to keep up with the updates. Moreover, they had to coordinate with technicians across different platforms for different issues, making coordination highly chaotic and inefficient. This created inevitable delays leading to tenant dissatisfaction.
Solution
Our ticketing feature provided a consolidation of all incoming tickets in one place that could then be assigned to the appropriate teams and technicians with ease. MonkSpaces.Ai's Business app allows property managers and technicians to address and resolve the issues raised. This has resulted in an incredibly high ticket resolution rate of 98.7%.Outcome
MonkSpaces.Ai not only streamlined the ticketing process for the Grexter Living team but also helped them enhance tenant satisfaction by delivering a smooth and mobile-friendly user experience.98.7%
Ticket resolution rate
We have built an engaged community of students because of the app developed by MonkSpaces.Ai. Students engage with each other, book common facilities, plan meet ups, and much more through this. Our tenant NPS has gone up significantly!
