How MonkSpaces.Ai helped Lee Abbey London better their student housing ops
Lee Abbey London is an accommodation in central London for students as well as tourists in the city. With a capacity to accommodate over 200 people at a given time, Lee Abbey London's business model operates as a student housing during British semester months and as a coliving space during holiday months.
Company
Lee Abbey London
Location
London, United Kingdom
Portfolio
Student Housing
Scale
210 units
Challenge 1
Lack of complaint monitoring
Prior to signing up with us, Lee Abbey London had an unstructured process of managing their operations, particularly complaints. Complaints were reported to different managers and there was no platform to record complaint data.
Ticketing system for complaint management
Our ticketing system enabled the students to send complaints via a click on their phones. This would get incorporated onto Lee Abbey London's system, and the necessary point of contact would get assigned to fix the problem.
Customer complaints addressed within 6 hours
95%
Challenge 2
Branded Tenant Experience
Being a customer focussed organization, Lee Abbey wanted a mobile app which their tenants can use as their primary touch point with all services offered by their organization.
Custom branded mobile app
We launched a custom branded app for Lee Abbey London, which can be used by their tenants for paying rent, booking common amenities, raising maintenance requests, chatting with their neighbours and much more!
Percentage of Lee Abbey tenants that have downloaded the app
75%
Impact at a glance
95%
Complaints addressed within 6 hours
75%
Tenants with app downloaded
55%
Active tenant users
"We have built an engaged community of students because of the app developed by MonkSpaces.Ai. Students engage with each other, book common facilities, plan meet ups, and much more through this.
Our tenant NPS has gone up significantly!
The app seamless talks to the backend dashboard that our team uses to manage this system, so we have been able to centralize operations and tenant journey together."
Tim Pfeiffer
Accommodations Manager, Lee Abbey London
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