How The Hive navigated operational hurdles with automation
Overview
The Hive is a premium flexible workspace provider catering to freelancers, startups, and large enterprise offices. With offices in Mumbai, Gurgaon, Chennai, Pune, Hyderabad and Bangalore, they offer workspace solutions on a rental basis. They manage over 4872 seats and are enriched with a vibrant community and an integrated ecosystem within the workspace.
Business Challenges to Our Solutions
Challenge 1
Inefficient communication between operation teams across multiple locations
With multiple locations and differences in operational procedures across locations, it was difficult for The Hive to communicate effectively.
Solution
We streamlined communication for The Hive by consolidating internal team discussions. Our web portal and business app addressed all the internal communication needs of The Hive and provided clarity in the operations for teams specific to a location.90%
Increase in efficiency of operationsChallenge 2
Lack of a system to track and resolve tickets raised by tenants
Call, WhatsApp, email - Tenants could not reach out to The Hive team for assistance with any issues that were being faced. The resolution time took a big hit due to this as well.
Solution
Our Ops Module, particularly the ticketing section helped handle all client complaints and the presence of escalations reduced the time taken to resolve tickets raised.86%
Reduction in average ticket resolution timeChallenge 3
Meeting room bookings with Credits were not configured in their previous system
Tracking usage of shared resources like meeting rooms and charging clients post the free usage was not possible in the previous system. This led to a loss in revenue and confusion between The Hive team and the tenants.
Solution
Our credit system gave a view of the overall usage by a tenant allowing The Hive to charge clients for additional usage of resources like meeting rooms etc. The automatic deduction of credits from the contract maintained transparency as well.160%
Increase in revenue through shared facilities
We lucked out with MonkSpaces.Ai's team where we could reach out to them for any sort of assistance while building the (custom) app. The physical process of in-person training also made onboarding onto the system really easy.
